Return and Refund Policy 

archa.uz Return Policy

Last updated: 22 August 2026

This Return Policy applies to all products purchased from the archa.uz online store.

1. Returns of non-defective products

Customers may return a non-defective product within 14 calendar days after receiving the order provided that:

• the product has not been used;

• it is returned in its original condition;

• original packaging, accessories and documentation are included;

• there is no damage caused after delivery;

• proof of purchase is provided.

Products that cannot legally be returned under the laws of the Republic of Uzbekistan are excluded from this policy.

2. Returns of defective products

If a product is defective or does not match the order, customers may request:

• a full refund;

• a replacement product;

• warranty service, where applicable.

If the defect is confirmed, the seller covers all return shipping costs.

3. Return shipping costs

• For non-defective product returns, return shipping costs are paid by the customer.

• For confirmed defective products, return shipping costs are paid by the seller.

4. Refunds

Refunds are processed after the returned product has been received and inspected. Refunds are issued using the original payment method or another mutually agreed method within 10 business days.

5. Exchanges

Products may be exchanged for the same or another product, subject to stock availability and any price difference.

6. Contact Information

archa.uz

E-mail: info@archa.uz

Phone: +998 99 977 7044

Address: Republic of Uzbekistan, Turgun Pulat Street, 14

This policy applies to both defective and non-defective products.